Ordering:
All orders must be placed online via this website.
When you place an order for a product you are offering to buy it for the price stated, subject to these Terms and Conditions.
When you place your order you will be sent an email to confirm that we have received it. These email confirmations are produced automatically so that you have confirmation of your order details. The fact that you receive an automatic confirmation does not necessarily mean that we will be able to fulfil that order. We will then check availability of the product(s) ordered. If the product(s) is available and the details of the order are correct, you will receive an email once the product(s) is despatched. If the product is not available we will also notify you via email. In the event of a product being unavailable the payment made for the product will be refunded in full.
We may cancel any order if it is reasonable to do so and may change or discontinue the availability of products at any time at its sole discretion. If an order is cancelled, you will be notified via email and any payment made for the product(s) will be refunded in full. This does not affect your Statutory Rights.
All new orders are deemed separate and each is treated individually.
Price
All prices quoted on our site are in UK pounds.
We try to ensure that the prices on our site are accurate but errors may occur. If we discover an error in pricing of the product(s) in your order we will inform you as soon as possible using the email address that you have supplied us. You will have the option to re-confirm your order at the correct price or cancel it. If we are unable to reach you the order will be cancelled. If an order is cancelled, any payment made for the product(s) will be refunded in full.
You will be notified of the delivery costs automatically before you make your payment.
Payment
Payment must be made at point of ordering.
All payments are to be made via online payment methods or using gift voucher(s).
Both accept all major credit and debit cards.
You do not need to create an account to process a payment.
There are no fees for paying for products
They provide 100% protection for unauthorised payments
Gift vouchers cannot be used for orders already placed.
If the value of the order exceeds the value of the gift voucher, the balance must be paid at point of ordering.
If you have more funds in your gift voucher account than the total cost of your order the balance will remain in your gift voucher account for future use.
Vouchers have a cash redemption value of 0.001p.
Product Availability
We always try to keep our stock figures as up to date as possible but cannot guarantee that all products are always available. If we cannot supply a product that you have ordered you will notified via email and we will refund or re-credit your account with the amount debited by us.
Delivery
We manage our deliveries utilising Royal Mail, Parcel Force and XDP. The choice of courier/service is at our discretion with the decision based on the weight of the item(s) and destination. Should you wish to elect a preferred method then please contact us and we will provide you with the additional cost where applicable.
We reserve the right to deliver in multiple consignments; however this will be at no extra cost.
Many of our items are sent via services requiring a signature on receipt. In the event that a package is refused or unclaimed and returned to us there are two options. The package can be despatched again on payment of the additional shipping cost or a refund will be made, minus any costs to us for the original shipping and return.
Delivery times given are for guidance only and are not guaranteed. We cannot be held responsible for courier/postal delays. However, should your order not arrive within the time expected following our notification of despatch, please contact us and we will endeavour to locate your shipment.
UK Deliveries
The charge is based on the Royal mail weight system, per product rate is applied to individual items per shipping address, up to 20kgs per billing address is £9.99.
Deliveries take 2 to 3 working days from the time of despatch and take place Monday to Friday between 8am and 5.30pm.
Export Deliveries
Delivery to European destinations is based on weight and zone. Deliveries take 3 - 5 working days. For items that are bulky or heavy then an additional charge may be applicable. Please email us providing details of the items required and we will provide a quote for the shipping.
For all other countries the delivery charge is based upon the combined weight of the products ordered. This will be calculated on checkout. Deliveries take 7 – 10 working days depending on the destination.
Any person purchasing our products from outside of the UK is the importer to that destination and is responsible for all taxes and/ or special duty payments on all of the products ordered.
We are not responsible for delays in the delivery or customs.
Returns
We take every care to ensure all of our products reach you in perfect condition. However, if you are not satisfied due to the product being damaged, faulty or not the item ordered then please contact us and inform us of your intent to return the product. Note: We must be notified of items must be returned within 24 hours of receipt. The item must be received by us within 14 days.
Please email us. You will need to provide product details, a description of the fault and your preference for a refund or replacement. We will then provide you with the return address.
It is your responsibility to ensure that the item is suitably packaged and returned. You are responsible for the item until it is received. Note: we do not cover the cost of you returning products.
Once we have received and inspected the item we will contact you to confirm our findings and arrange a refund or order a replacement where applicable.
We aim to keep this procedure as straightforward as possible. We will attend to all returns as soon as is practically feasible and do our utmost to make the process as stress-free as we can for you.
Refunds
All refunds will be processed via Paypal to the original card used for the purchase transaction.
Refunds will only be made subject to our terms and conditions.
General
We may change or withdraw any part of our website, or may refuse you access to the web site at any time if we consider it necessary.
We may also terminate this Agreement and immediately remove, cancel or suspend access to and use of our site upon breach of any part of these Terms whatsoever.
Termination shall be without prejudice to our other rights.
If we do not enforce any provision of this agreement such will not be considered a continuing waiver.
In the event that any part of these Terms is held to be unenforceable, such part will at our option be construed as far as possible to reflect the parties' intentions and the remainder of the provisions will remain in full force and effect.
These Terms constitute the full agreement between you and us and may only be amended in writing. They apply to the exclusion of all other terms or conditions of contract proposed.
Use of our site and these terms are subject to the laws of England and the jurisdiction of the English Courts.
Our Terms and Conditions may be amended at any time. You should regularly check the terms and conditions and the privacy policy for any updates and/or amendments. |
